Indicative Deadlines
Since our products are handmade and shipped from different countries, the delivery times vary depending on the product you purchase.
Estimated Shipping Times:
- 3-10 Days for Katanas of our brand. (Depends on craftsmanship complexity).
- 5-15 Days for custom-made Katanas.
Delivery Times:
- Approximately 7-21 Days.
Delivery with decorated wooden box: only one decorated box will be shipped if you order several Katanas.
Delivery implies the transfer to the consumer of physical possession or control of the product. Risks incurred by the received products are transferred to the customer.
Orders are delivered to the address you provided. Katana Sword cannot be held responsible in the case of entering an incorrect address on your part (delivery charges would apply if the consumer entered the wrong delivery address, and Katana Sword has to deliver to a new address).
The customer is responsible for checking the apparent condition of delivered products (packaging and contents undamaged, especially concerning transport) and the conformity of the quantity of product(s) delivered to the order. Any apparent defects and/or any non-conformity of the quantity of product(s) delivered to the order must be reported by the customer to the carrier and confirmed by the customer, within fourteen days from the date of product reception, by sending to Katana Sword:
Either an email to their customer service at this address: [email protected]
The customer must include their customer number and order reference in their request.
Otherwise, delivered packages and products will be considered free of apparent defect(s), and the quantity of products delivered conforming to the order.
Delivery time is indicated during the Order and in the Confirmation email. Indicatively, the delivery time for France ranges from 10 to 180 days.
If the customer explicitly writes instructions to leave their order at their doorstep or with a third party, Katana Sword is not responsible for theft or deterioration in product quality.
In case of non-compliance with the delivery times as specified above, the Customer must report it to Katana Sword by contacting Customer Services and providing a reasonable additional period to allow Katana Sword to identify the cause of such a delay and respond accordingly. In any case, if the delay in delivery is not due to force majeure, and if Katana Sword has not complied within the additional period, the Customer can cancel the Order by contacting Customer Services. Upon receiving this request for contract termination, the Client is refunded within a maximum of fourteen (14) days.
Any Order paid, in whole or in part, with a voucher, promotional coupon, or benefitting from any individual or collective promotional offer, can only be refunded, if applicable, in the form of a voucher, promotional coupon, or taking into account said promotional offer.